Terms of Use

These Terms of Use ("Terms") govern your access to and use of the SupportFlux website and AI-powered email management service (the "Service") provided by SupportFlux ("SupportFlux", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

SupportFlux connects to your email inboxes and knowledge sources and uses artificial intelligence to draft suggested email replies, categorize incoming messages, and provide related analytics and productivity features. We may add, change, or remove features at any time.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3. Trials and beta features

We may offer free trials or beta features. Beta features are provided "as is", may be incomplete or change without notice, and may be modified or discontinued at any time.

4. AI-generated content

SupportFlux generates draft email replies using AI. These drafts are suggestions only. You are responsible for reviewing, editing, and approving any draft before it is sent, and for the content of any message sent from your connected accounts. AI-generated content may be inaccurate, incomplete, or inappropriate for a given situation, and we make no warranty that drafts will be accurate, reliable, or fit for any particular purpose. You should not rely on AI-generated drafts as legal, financial, or professional advice.

5. Your content and data

You retain all rights to the email content, knowledge sources, and other materials you connect to or provide through the Service ("Your Content"). You grant SupportFlux a limited license to access, process, store, and transmit Your Content solely to provide and improve the Service for you, as further described in our Privacy Policy. You represent that you have the necessary rights and permissions to connect Your Content to the Service.

6. Acceptable use

You agree not to:

• Use the Service in violation of any applicable law or regulation, or the terms of any connected third-party service;
• Send spam, unsolicited bulk email, or content that is unlawful, harmful, deceptive, or infringing;
• Attempt to gain unauthorized access to the Service, other accounts, or our systems;
• Interfere with or disrupt the integrity or performance of the Service;
• Reverse engineer, resell, or use the Service to build a competing product, except to the extent permitted by law.

7. Third-party services

The Service integrates with third-party services, such as email and knowledge-source providers, that you choose to connect. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and your connection to them is at your own discretion.

8. Subscriptions, billing, and cancellation

Paid plans are billed in advance on the interval described at the time of purchase and are non-refundable except where required by law. Fees may change, and we will provide notice of material changes. You may cancel at any time; cancellation takes effect at the end of your current billing period, and you remain responsible for charges incurred before cancellation. Where a free trial is offered, it may convert to a paid plan at the end of the trial unless you cancel first.

9. Intellectual property

The Service, including its software, design, and content (excluding Your Content), is owned by SupportFlux and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

10. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI-generated drafts will be accurate or suitable.

11. Limitation of liability

To the maximum extent permitted by law, SupportFlux will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless SupportFlux and its officers, employees, and agents from any claims, damages, liabilities, and expenses arising out of your use of the Service, Your Content, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if we reasonably believe your use poses a risk to the Service or others. Upon termination, your right to use the Service ends, and we will handle Your Content as described in our Privacy Policy.

14. Governing law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. You agree that the courts located in the Province of Quebec will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised Terms.

16. Contact us

If you have questions about these Terms, contact us at support@supportflux.com.